General Terms and Conditions, Cancellation Policy & Imprint
1. Company information & Legal notice
Noble Society Institute S.R.L.
Drumul PADUREA PUSTNICU, No. 127C, Corp A, Bl. TO38/2, Floor 3, Apt. 12
014042 Bucharest, Sector 1, Romania
Trade register: J2026017808008 | Tax number: 54277877
VAT ID No. (RO): RO54277877 | VAT ID No. (DE): DE464240161
Email: admin@noble-society.net
2. Scope of application
These General Terms and Conditions apply to all contracts and orders concluded between you and Noble Society Institute S.R.L. via our website. They are applicable worldwide to all legal relationships. By submitting an order, you are bound by these terms and conditions in their version valid at the time of purchase.
3. Products & Scope of Service
We offer personalized certificates, coats of arms, information brochures, and related commemorative and gift items related to historical noble titles. All products represent symbolic designations, heraldic designs, and artistic documentation; they do not constitute a public record, nobility conferment, or state name change. All products are exclusively manufactured according to your individual customer specifications, with the names and dates specified by you for personal order.
4th contract conclusion
The presentation of the products on our website does not constitute a legally binding offer, but rather a non-binding invitation to order. A binding contract is concluded as soon as you complete the ordering process, authorize the payment, and we accept your order via an automated order confirmation by email or fulfill the order by providing the data or handing over to the shipping service provider. We reserve the right to reject orders on a case-by-case basis for legitimate reasons.
5th prizes & payment processing
All prices listed on the website are final prices in the respective currency, including applicable statutory VAT. Modern and secure encrypted payment methods are available for payment, including popular credit and debit cards, Apple Pay, Google Pay, and flexible payment methods via Klarna (such as invoice purchase or installment payment). The payment methods available are automatically determined at checkout based on your device. A separate registration account with the payment service provider is not required for this purpose. The purchase price is due immediately upon completion of the order process for payment.
6. Delivery, printing & shipping
Select the digital document (instant PDF download), and you will receive the personalized certificate, your coat of arms, and the accompanying brochure directly in your customer area for permanent access and printing after completion. With the „Print & Shipping“ option, we additionally print your documents on high-quality document paper and as a brochure and deliver the shipment to DHL. Delivery times vary depending on the destination country and delivery address. If available, you will receive a tracking number. We are not responsible for any non-intentional delivery delays caused by shipping companies, force majeure, or customs clearance procedures.
7. Exemption from the right of withdrawal
There is no statutory right of withdrawal or return for our products. This is based on the fact that for physical products, all documents, seals and items are not prefabricated but are made to individual specifications of the customer and are clearly tailored to their personal preferences (Article 16(c) of EU Directive 2011/83/EU and § 312g(2)(1) of the German Civil Code). For purely digital content (PDF download), the right of withdrawal expires upon the commencement of the contract, after you have expressly agreed to the immediate commencement before the expiry of the withdrawal period and confirmed that you thereby lose your right of withdrawal (Article 16(m) of EU Directive 2011/83/EU). Once personalization or provision has been initiated, cancellation or reversal is excluded.
8. Warranty, defects & refunds
The statutory warranty rights apply, unless otherwise specified below. A claim or rectification will be accepted if the delivered goods are damaged, have detectable material or printing errors, or the personalization details differ from your original order information. We do not guarantee for typing errors, incorrect date information, or other transmission errors caused by the customer during the ordering process. In the event of a justified defect, please contact us in a non-formal manner admin@noble-society.net, along with relevant photos, so that we can immediately arrange a free correction or replacement delivery.
9. Limitation of Liability
We are fully liable for damages resulting from the violation of life, body or health that are based on a willful or grossly negligent breach of duty, as well as for mandatory liability under the Product Liability Act. In the case of simple or slight negligence, we are only liable for damages resulting from the violation of essential contractual obligations (cardinal obligations), the fulfillment of which makes the proper performance of the contract even possible in the first place; in this case, the liability is limited to the contract-typical, foreseeable damage. Any further liability is excluded within the legally permissible limits.
10. Copyright & Intellectual Property
All content published on our website, including texts, coat of arms motifs, image layouts, layouts and certificate designs, is protected by copyright and remains the intellectual property of the Noble Society Institute S.R.L. or the respective licensors. Upon purchase of a product, you receive a simple, personal and non-transferable right of use for private use. Any commercial use, reproduction, distribution or public display without our prior written consent is prohibited.
11. Applicable law & place of jurisdiction
For all legal relations between the parties, Romanian law applies, excluding the UN Sales Convention (CISG). If you are a consumer with habitual residence in the European Union, the mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected by this choice of law.
12. Dispute resolution & consumer protection
The European Commission provides an online dispute resolution platform (OS) that you can https://ec.europa.eu/consumers/odr/ access. For Romanian consumer matters, the National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor – ANPC) is also https://anpc.ro available. We are neither obliged nor generally prepared to participate in dispute resolution procedures before a consumer arbitration body.
13. Final provisions
Should any provision of these General Terms and Conditions be wholly or partially invalid, unenforceable or incomplete, this shall not affect the validity of the remaining provisions. Instead of the invalid provision, the most economically effective provision shall be deemed to have been agreed upon, which best approximates the economic purpose of the original provision. We reserve the right to modify or adapt these terms at any time with effect for future orders.
